Yesterday my car went in for it’s first yearly service at Invicta Motors in Canterbury. All in all not a bad experience; they gave me a discount for being a valued customer, cleaned the car for me (inside and out!), and had it waiting by the door when I got there. They even fixed the mudflap clip I managed to knock off 
My only complaint really is about communication. I tried to book the service online (via the Ford website – I hadn’t found the Summit one then), but it seems that vanished in to the ether – I ended up booking again over the phone. They also said they’d phone me when the car was ready, but they didn’t.
Anyway, that’s all made better by the free pen they gave me 
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